Key Project Data

• 21 scorecards: 1 Top-level, 16 departmental, 4 branch-office
• 20 KPI per scorecard, in total around 300 KPIs
• Multidimensional indicator analysis
• Database Server: SQL Server
• 40 Days Implementation

Guangzhou Mobile

The leading Telecom operation service provider of Guangdong province, also the nationwide largest China Mobile organization.
Capability of 30 million users, and approximately 28 million members.

The client's needs:

• Communication and Collaboration
• Scalability
  - Possibility to add more and more users to share the information
  - Automatic data integration (instead of manual input in Excel mode) -> decrease maintenance cost
• Database analyses
  - OLAP analyses (Multidimensional indicator analysis: district, product, time, etc.)
  - Trend and Statistic analyses
  - Graphical visualization of KPIs
• Database integration
  - Database from different applications
  - Database visualization with attractive user-interface
  - Database updated according to the business developing
• Performance supervision
• Realization of specific client requests

Implementation by FirstEPM (China):

• Test installation and prototyping
• Client and Web user login interface
• Support in the creation and presentation of the Scorecards
• Data security for more than 300 user

• 13 Scorecards
• 30 User SBS / eSBS
• 18 Days implementation
• Database: MS SQL Server
• Next steps: Adaptation of Scorecards to the new merged
  organization, integration of strategy maps

"Healthcare is our craft, Service is our strength"

• Family-friendly and competent care for 210,000 insured individuals and over 33,000 employers covering Sachsen-Anhalt and beyond.
• On 1 February 2004, merged with IKK Bremen/Bremerhaven to become "IK Healthcare".

• Provide a uniform software used by all
• Document
• Visualize and communicate
• Facilitate management of information and communication
• Centralize/channel information

• Test installation and prototyping SBS
• Training of key users in use of application
• Support in design and presentation of Scorecards
• Support in creation of indicator and initiative cockpits

• 1 Institute Scorecard + 25 Department Scorecard
• 30 SBS users, via web
• 1 system administrator
• 25 implementation days
• Database: Oracle
• Next steps: Extend to administration and research BU + automatic data feed 90%

The European Institute for Oncology:

Private, non-profit institute established in 1996 combining clinical, research and training activities with 1,050 employees,
226 beds and 20,000 recoveries per year.

The client's needs:

• Define, monitor and operationalize strategic objectives
• Create consensus and communicate the strategy to the whole organization
• Provide non-financial 'early-warning' signals to managers
• Integrate BSC with other projects: JCI and Job Family.

The STRATandGO™ Balanced Scorecard solution

• Realization of top-level Scorecard and 25 department scorecards
• Creation of Cause-Effect/Strategy Map diagrams visualizing the relationship between strategy and operational objctives.
• Creation of successive levels of 'drill-down' and identity cards for all indicators
• Installation on the IEP intranet, accessible via web
• Automatic feed for 30% of indicators (target: 90%)
• Training for system administrator and key users
• Support in creation Oracle Database

Key Project Data

• 20 concurrent User SBS, DIMEX
• More than 10 cockpits developed and deployed at corporate level and across 10 divisions,
• More than 30 transfer routines developed and in use,
• User Administration: Active Directory,
• Database: MS SQL.

OCCAR – the European organisation for joint armament cooperation

OCCAR was established to be a centre of excellence in the management of European armament programmes. It manages currently 7 programmes on behalf of 12 nations (participation of these nations varying from one programme to another). With 220 staff members spread on 4 sites in Germany, France and Italy, this international organisation manages an annual budget of more than 3 Billions Euros. The OCCAR performance management system was developed in the 2004/2005 period using the STRATandGO™ software version 6.6. STRATandGO™ was selected after an extensive assessment of the existing market offer.

The client's needs:

• a system of scorecards for strategic management: strategic map, KPIs (Key Performance Indicators) and strategic initiatives;
• the management of all quality measurements of the organisation: process model and associated PQIs (Process Quality Indicators);
• a strong linkage between strategic management and operational management through the establishment of management subcockpits;
• a flexibility in the design of the performance management system;
• a logical navigation and attractive user-interface;
• a web-based client;
• the ability to import data from heterogeneous and unstructured data sources (eg excel files).

The main benefit:

• An unsurpassed flexibility and tremendous capabilities in the design of dashboards/cockpits
• OCCAR is certified ISO 9001 in its area of business and considered now by many actors of the European defence sector as a centre of excellence and natural choice for the management of European armament collaborative programmes. The deployment and use of the STRATandGO™ software has certainly been a key enabler of this success.

„The costs relating to its procurement, configuration, deployment and continuous support were also very attractive. But more than the software characteristics and costs, the decisive advantage of Procos lies in its team: its professionalism, customer focus, flexibility and kindness are outstanding. … We are now migrating to the version 7.5 of the software having even more outstanding features: its flexible but yet rigorous concept allows the fulfilment of nearly every Performance Management and Business Intelligence requirements.“
(Regis Gautreau, OCCAR-EA Business Planning Section Leader)

Key project data

Key project data

• 1 Top-Scorecard, 6 Area Scorecards
• 10 User SBS / SBA
• 35 Days consulting and interface programming
• Database: Oracle
• Next steps: development further scorecard and performance parameters

• Real-time information for management
• Visualization of operational and strategic performance parameters
• Drill-down function with visualization of relations between single parameters
• Fully-automatic import of data from source systems into BSC

Implementation by PROCOS Germany:

• Support of Data and Performance Parameter Workshops
• Creation and develoopment/fine-tuning of Scorecard
• Automatic creation and aggregation of performance parameters
• Enabling of indicator analysis through drill-down function
• Creation of interface with data sources (e.g. SAP, Access) with DIMEX
• Training of top-management, line managers and administrators

Key Project Data

• 1 Top-Scorecard and 5 Area Scorecards
• 100 User SBS
• 2 Administrators
• 25 Days implementation
• Database: Oracle
• Next steps: 20 additional Scorecards on two management levels

• Consistent presentation of Balanced Scorecard logic
• Independent BSC Solution of extension of planning and reporting software
• Local usability, web front-end and supporting multiple languages

• Support of installation and server administration
• Implementation of existing Human Resources, Business Clients, Private Clients, Real Estate Clients and Market Service Scorecards, as well as Top-level Scorecard
• Creation of authorization structure of key user groups
• Training of the members of the board of directors, user and administrators
• Creation of interface to Data Warehouse (Oracle) using DIMEX

Key Project Data

• 1 Top-Scorecard, 11 Area Scorecards, 1 Process Scorecard
• 300 User SBS, 5 Key Users
• 2 Administrators
• 15 Days Implementation
• Database: DB2 on HOST
• Next steps: Multidimensional indicator analysis using SBA and DPReporter; Integration with goal definition process

• Flexibility in design of BSC system
• Logical navigation and attractive user-interface
• Implementable in planningsprocess
• Easy user administration and connection to mail system for commenting on target achievement
• Web-based, graphical visualization, including traffic lights
• Flexible realization of specific client requests

Implementation by PROCOS Germany:

• Test installation and prototyping SBS
• Population of DB2 using existing HOST system
• Key user training according to the "train the trainer" philosophy
• Support in the creation and presentation of the Scorecards
• Simulation for future product development