Wednesday, November 22, 2017
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IT Process Performance Management (ITIL)

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  Overview
 

Often, the computer science landscape in a company is a very heterogeneous. Several reporting systems provide management periodically various reports that for various reasons is often difficult to provide appropriate control impulses. The gap between business and IT is increasingly larger.

STRATandGO™ IT Performance Management Process is precisely at this interface from business to IT. It clearly shows all management-related IT process metrics and their relation to overall objectives.

IN FOCUS

  • Management of a Balanced Scorecard for computer science (IT BSC)
  • Alignment of IT goals to the IT BSC
  • Alignment of IT service management processes with the goals
  • Evaluation of target goals based on key and process indicators
  • Visualization of the results according to various criteria such as organisational units, processes, goals, etc.
  • Tracking of the introduced measures
     
Unique Features    
  • Based on good practice approaches such as ITIL and COBIT and provides a transparent IT service management
  • Pre-configured IT Balanced Scorecard, which follows after the IT governance approaches of COBIT
  • As a base a pre-configured IT process map is available which is aligned to ITIL and can be adapted to the customer-specific requirements
  • The pre-configured IT solutions can be easily adjusted to the customer requirements
  • Allows customer individual solution configurations (implementation of the customer concepts with maintenance of the software standard).
  • The solutions can be freely adapted and expanded.
  • Complete integration  to all other STRATandGO™ BI Suite modules.
  • Various possibilities to visualize any kind of information (powerful chart functionalities, e.g. maps, diagrams, charts, gauges, traffic lights, trends and other individual symbols).
  • Integrated design tools for customer individual attractive reports and dashboards (map and report designer).
  • Time dependent linking of objects (documents, notes, spreadsheets, reports, charts, gauges, maps) for each reporting line.
  • Comment features on all reporting elements (per row and cell).
  • Allows to create individual business data calculation and aggregation logics.
  • Full data versioning (for all master and transaction data, thresholds for graphics etc.).

Solutions
   STRATandGO™ Overview
      Strategic Management

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